“Live a creative life!”

This was the challenge proposed to a bewildered group of grad students during my first night of this semester’s class, The Creative Process.  I know I am not the only student who arrived that night eager to spend a semester discussing advertising production processes and sharing war stories about creative departments and campaigns.  Turns out, the course strategy is ‘to read and discuss leading texts on the theory and practice of creativity in science and business.’

So, here I am in week five, writing a paper in support of the belief that creativity is process-oriented rather than talent-oriented, as exemplified in the book The Double Helix:  A Personal Account of the Discovery of the Structure of DNA.  Yep, you read that correctly - I’m learning about creativity via bioscience.  Yawn.  I am an absolute proponent of process and agree with the theory that there are steps we usually take (even if they are not consciously defined) to generate new ideas.  I just didn’t know that there are people out there who study creativity so thoroughly.  Or that I would ever read a book about DNA. 

More interesting are these definitions of ‘creativity,’ from my notes:

The ability to combine old elements in new ways.
It’s about making the familiar strange and the strange familiar.
It’s effective surprise.
When nothing is new except the arrangement.
It’s an anti-probability event.
Whatever makes more out of less.
One word:  Bioassociation

According to my professor, all creative types have something in common: They pay attention and they take notes.  That’s exactly what I am trying to do during class this semester – it’s keeping me awake. 

Creatively yours,
R~

In the wake of the earthquake that devastated Haiti on January 12, social media is proving once again to be a powerful tool for sharing information and raising funds in times of crisis.  Check out these stats:

• Three days after the earthquake, 3% of all blog posts were related to Haiti’s earthquake.
• By January 15, the American Red Cross’ Twitter account had gained more than 10,000 followers.
• By January 22, 42% of Facebook users in the United States had donated money or goods to aid Haiti relief  -  23% of these donors did so via text message.  
• More than $25 million has been raised for the American Red Cross’ relief effort in Haiti through $10-donations made by simply texting HAITI to 90999.

These figures help reinforce the belief that people turn to social media not just to consume information, but also to connect and engage in meaningful ways with organizations and each other.

Now that we’re a full month into 2010, I wonder how many people have given up their New Year’s resolution to get healthy and fit. After seeing a story on television about an incentive-based weight loss Web site, I was curious to learn if they had discovered a new way to help people stay on track. Turns out, Healthywage.com helps people make healthy choices – and the best part is they reward those who succeed!

After analyzing each participant’s health history, goals and preferences, Healthywage.com designs a personalized health program that includes weight loss goals, nutritional information and guidelines, and overall wellness goals. There is no cost to participate at the basic level but those who want to enhance their motivation and super-size their reward can choose to invest $150 or $400. Those who reach their annual goal by following the proposed program and program rules receive up to $1,000 depending on their investment. How cool is that? 

From a marketing perspective, the new Web site’s late January launch is perfectly timed to capture the attention of those who have lost interest in their weight-loss resolution. Sometimes, timing (and now, reward) is everything. What a great way to get healthy and fit!

Transparency in quality reporting goes both ways.  Good ratings – and bad – are posted every day for all kinds of products and services. When it comes to health care, I absolutely believe in transparency and public reporting of quality and patient safety measures. In fact, right now we’re in the process of creating a brand new “Quality Matters” microsite for one of our clients.

Recently, MSNBC reported that some physicians were having patients sign “gag order” waivers to prevent their ranting on review Web sites. Unbelievable.  Would you trust a physician who required you to sign such a document? Allowing patients to review doctors on Web sites is not only is in the best interest of consumers and public health, but it is also a matter of freedom of speech. In fairness, however, I believe doctors should be exempt from federal privacy laws that prevent them from publicly responding to patients. 

As healthcare marketers, we may not be able to change federal law, but we can help manage the reputation of our physician clients on these Web sites.  Here’s how:

1. Use a username that clearly identifies you as a representative from the practice, such as OfficeMgr_SmithMedical, with proper contact information in the user profile.
2. Acknowledge comments with replies that let reviewers know you are listening (without, of course, acknowledging patient name or identification).
3. Direct patients to contact a specific person at the practice to voice concerns and resolve issues.
4. Encourage reviewers to continue the conversation with your practice.

Any healthcare marketer worth her salt knows that women are the primary healthcare decision makers in America (although, with the current economy, some suspect the tide might be turning).  So when I saw an article on how to market to women on Facebook, I couldn’t help but be interested.  Because women make up more than 56% of the overall Facebook population, it’s a great place for your hospital or physician practice to connect with its core audience.  But how do you keep these decision makers engaged? 

A couple of my favorite tips from Mashable:

• Quality Counts:  Annoy your female fans with spammy updates and be prepared to face the wrath of the “hide” button.  Remember, they can remove your marketing messages from their news feeds with the simple click of a mouse.  And, of course, out of sight = out of mind.
• Provide Utility:  Give your fans something to look forward to on a daily or weekly basis by regularly posting helpful tips or practical ideas that can improve their health or lifestyle.
• Give Fans a Voice:  Make your fans feel involved by creating a two-way conversation and asking their opinion.  Bonus: You have an instant focus group at your fingertips.
• Keep Your Fans in the Loop:  Update your fans about current goings-on, good and even bad.  With the rise of transparency in healthcare, Facebook can be a great venue to help address negative news before it gets out of hand.

How does your organization use Facebook to engage its female audience? Please post your ideas in a comment below!

As a healthcare marketing firm, our clients count on us to produce creative ideas that engage patients, spread quality improvement and inspire new behaviors. We pride ourselves in coming up with campaigns that begin by improving patient experience and continue through traditional, social and viral media. We absolutely love what we do.

Most recently we put our marketing muscle into an award-winning maternity campaign that focused on the physician/hospital connection and the patient experience.  Congrats to Janice, Denise, Randee and Kelley for bringing home a Platinum branding award from HealthLeaders, and two Emeralds and two certificates of merit from the Kansas Association of Health Care Communicators.  More importantly, thanks for helping Lawrence Memorial Hospital deliver more babies despite the baby bust!

For those of you who follow my blog (thanks, boss), you’ve probably wondered why I haven’t posted lately.  It seems that my decision to go back to school to earn my Master’s degree has affected more than my checkbook.   Time is my new precious resource.  I had just entered a new phase of life – you know, the one when your kids are teenagers and suddenly you are alone watching The Bachelor?   So what do I do with my newfound, much-anticipated freedom?  I enroll in grad school!  No rest for the…crazy?

For you, this translates to four years of listening to my ‘aha moments’ and scholarly pontifications.  For me, this means great blog fodder, stimulating discussions with other marketing professionals, and a balancing act between my ‘real’ work and my homework.  To demonstrate how well I’ve balanced everything so far, I actually took my first class last fall.  It started about the time I posted my last entry.  Now, I’ve caught my breath, adjusted to being the oldest person in class, and am ready to share. 

My degree will be a Master’s in Integrated Marketing Communications (MMC).  I’ll need to complete 36 credit hours, or 12 classes.  I plan to take one class per semester, year round.  Come on, follow along – it’ll be fun.

While Twitter is hoping to find a way to monetize its operation in 2010, many people have already discovered how to use the microblogging site to raise funds for worthy causes.

Back in November, I blogged about a movement that used Twitter, Facebook and mustaches to raise awareness and money for men’s health.   Today, I stumbled upon another fantastic fundraising campaign: BlameDrewsCancer.

The story: When Drew Olanoff was diagnosed with cancer last summer, he created the Twitter hashtag #blamedrewscancer and vowed that for every tweet blaming something on his cancer, he would raise one dollar for the Lance Armstrong Foundation LIVESTRONG.  Using this hashtag, Tweeters gave Drew’s cancer credit for closed coffee shops, working on holidays and global warming…and in the process, raised more than $15,000.

But Drew didn’t stop there.  With Twitter’s permission, he put his Twitter name, or “handle,”(@Drew) up for auction and caught the eye of Drew Carey (@DrewFromTV).  The Price Is Right host has since promised to donate one dollar for every person who follows him or @Livestrong, up to $1 million.  Pretty cool, huh?

Do you know of other organizations that are successfully using Twitter or other forms of social media to raise money and awareness?  Please leave your examples in a comment below!  And the next time you feel like complaining on Twitter, don’t forget to #blamedrewscancer.

In 2009, the potential negative consequences of text messaging became a dominant hot topic in tech news.  From the dangers of texting while driving (or even walking!) to the serious implications facing teens who send explicit photos via cell phone, it might seem like this convenient method of communication has been causing more harm than good.

Thankfully, however, some have discovered ways to harness the positive power of the text message.  For example, researchers in New York have discovered that sending medication reminders via text message to young liver transplant patients can improve the rate of adherence thus reducing the chance of organ rejection.  Another study found that people were more likely to wear sunscreen if they received a daily text message reminding them to do so.  And public health programs in California are using text messages to educate teens and young adults about STDs and sexual health.  We’ve even recommended the use of texting to help our clients reach out to Gen Y moms-to-be.

As texting continues to grow in popularity (an estimated 4.1 BILLION text messages are sent/received EVERY DAY, double the number from 2008), I’m hopeful we’ll find more and more ways to use this simple, low-cost technology to encourage healthy habits.

When you see a really good idea, you absolutely have to share it with everyone you know.  It used to be that we’d simply email a cool link to our friends and colleagues, but this one is worth talking about.

My hat is off to Volkswagen and thefuntheory.com.  From pianos to pinball, they have collected some great ideas to inspire healthy behaviors.

For all of my clients with offices on the second floor or higher, let this be an inspiration to you to use the stairs.  At a minimum, consider equipping your stairways to health to help fight obesity by giving it a fresh coat of paint.  Hang some artwork, include an inspirational message or two.  Maybe install Wii Fit stations on a landing, or wire up a video board so employees can compete with one another on the number of trips up the steps.   Please add to the list of possibilities by posting a comment.